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We are committed to providing you with the best possible shipping experience. This policy outlines our shipping procedures, delivery times, and what you can expect when you place an order with Kemet Cotton.
We offer free shipping on all orders worldwide. No minimum order value required - every order ships free to your door.
This includes all our luxury towels, bath robes, and bath accessories, delivered directly to your home with no additional shipping fees.
All orders are processed within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Some of our items ship from our facilities in Egypt, while other select items ship from our manufacturing partners in China. Please allow 7-21 business days for delivery depending on the item and destination.
You will receive an email confirmation with your order details and tracking information once your order has been processed and shipped.
Note: Delivery times are estimates and may vary due to factors such as customs processing, weather conditions, or carrier delays. We will keep you updated if there are any significant delays.
We use trusted international shipping partners including Aramex, FedEx, and local postal services to ensure your orders arrive safely and on time.
All packages are carefully packaged to protect your luxury items during transit. We use premium packaging materials to ensure your products arrive in perfect condition.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's progress on the carrier's website.
If you have any questions about your order status, please contact us at support@kemetcotton.com with your order number.
We ship to most countries worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country.
These additional charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for more information about potential charges.
We cannot be held responsible for any delays or additional charges imposed by customs authorities.
Please ensure your shipping address is complete and accurate. We cannot be held responsible for packages delivered to incorrect addresses due to customer error.
If you need to change your shipping address after placing an order, please contact us immediately at support@kemetcotton.com. Changes may not be possible if the order has already been processed.
While we take great care in packaging your orders, occasionally packages may be damaged during transit. If you receive a damaged package, please contact us immediately at support@kemetcotton.com.
We will work with you to resolve the issue, which may include sending a replacement or processing a refund.
For lost packages, please allow 10 business days past the expected delivery date before contacting us. We will investigate and work with the carrier to locate your package or arrange for a replacement.
During peak holiday seasons, processing and delivery times may be extended. We will communicate any expected delays on our website and in our email communications.
We recommend placing holiday orders early to ensure timely delivery.
If you have any questions about shipping, delivery, or your order status, please don't hesitate to contact us:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
support@kemetcotton.com
Customer Service: Monday to Friday between 9:00am to 5:00pm
Company No. 13470870 | Registered in England and Wales